Schedule Service
Once the above form is submitted, our Service Department will receive your request and contact you to make an appointment. Depending on the issue, Duraline will provide a complimentary loaner unit through our shipping or delivery services.

Send Technician
On the requested day, Duraline will send a certified technician to look at your sterilizer. Our technicians have essential parts to perform most repairs on-site, ensuring prompt and efficient service. If they are unable to perform the repair on-site, we will provide a loaner and have your sterilizer reevaluated at our facility.

Shop Repair Estimate
Sterilizers brought back to Duraline's shop will undergo an evaluation. You will then receive a detailed estimate for the repairs. If the repair is not desired, we offer a trade-in program that enables you to upgrade to one of our new/ refurbished sterilizers.

Repaired Sterilizer
Once repairs are complete, we will contact you to coordinate the return. For onsite repairs, your unit will be thoroughly cleaned and tested to ensure optimal performance. Our services include a 20 point inspection, integrator strip test, inspections sticker, and service report documentation.